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    RETURN POLICY

    Return & Exchange Policy

    To be eligible for a return, your item must be defective or unused and in the same condition that you received it. 

    To complete your return, we require a receipt or proof of purchase.

    There are certain situations where refunds are not granted: (if applicable)

    1. Any item not in its original condition, is damaged for reasons not due to our error, such as weather, shipping, or acts of God.
    2. Any item that is returned more than 30 days after delivery
    3. Proof of purchase cannot be verified 
    4. Item has been washed or used
    5. Item extensively worn, smells of cologne or perfume, dirty

    Refunds (if applicable)
    Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

    If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 3 business days. The cost of shipping that was originally paid to ship your items will not be refunded. 

    Late or missing refunds (if applicable)
    If you haven’t received a refund yet, first check your bank account again. 
    Then contact your credit card company, it may take some time before your refund is officially posted.
    Next contact your bank. There is often some processing time before a refund is posted.
    If you’ve done all of this and you still have not received your refund yet, please contact us at support@thescoop.us or you can visit our contact us page. 

    Exchanges (if applicable)

    Please email support@thescoop.us to request our return address to ship your return.

     You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of initially shipping your item or items will be deducted from your refund. This is true even if the shipping of your product qualified for free shipping. The costs of shipping will always be deducted from your refund. 

    Exchanges for international customers are not offered at this time due to the costs of shipping internationally.  

    If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.